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Responsible for the overall profitability, sales culture, sales promotions, people development, store standards/operations and customer experience excellence for their assigned La-Z-Boy Furniture Gallery. Represents the Company in their store unit and therefore is held to the highest standards of ethics, integrity and professionalism.
Responsible for achieving all sales targets and meeting budget requireme
Reviews and acts upon all financial opportunities including expense management, margin enhancements and sales drivers
Educates the staff on the financial realities of running a successful business
Provides feedback and innovative ideas to the MSM on building a more profitable operation
Sales Culture and Promotions:
Hires, trains and retains the highest quality team members who exhibit energy and enthusiasm
Coaches to the Company selling model with the passion to drive real action
Ensures all associates maximize the In-Home Design program, marketing initiatives, store promotions, and grass roots programs
Present opportunities for grass roots marketing and community focused events that build sales and support our communities to the Market Manager
Uses the Company metrics to coach the proper behaviors needed to be a world class selling organization
Create an environment where the store team is empowered to deliver excellent customer service aligned with company processes and standards and where they are encouraged to achieve company goals
Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
Keeps a detailed succession plan to ensure there is never a vacancy in any key position
Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
Treasures diversity and staffs to meet the demands of the community
Works closely with the Regional Human Resource Managers to stay current with all HR training and legal requirements
Leads all store activities with the highest ethical standards and demands the same from their teams
Ensures associates are provided the necessary tools to perform job responsibilities
Improve all store associates self-knowledge, effectiveness, and efficiency through weekly meetings with the emphasis on total customer satisfaction.
Coach and counsel team based on results
Store Standards/ Operations:
Follows the Company programs to keep a clean, well merchandised store
Trains and follows up on the store teams on areas such as cycle counts, accounting procedures, RMS procedures and store line ups.
Works with the Market Sales Manager to assist the merchandising team to execute all line up changes and sell thru strategies (clearance)
Executes all tagging and sign programs 100% to the Company standard
Ensure all associates accurately complete required paperwork, including order entry, delivery schedules, customer records, and deposit fees
Submit required paperwork to Human Resources in a timely manner regarding employee changes, new hires, terminations, etc.
Customer Experience Excellence:
Sets the highest standard for customer care
Personally greets and welcomes guests into their store
Ensures the Company plan or better on prospecting new customers
Is innovative in finding ways to delight their guests
Is intolerant of any lack of customer caring by the staff
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Bachelor degree in Business Administration or related study preferred; or equivalent experien
Five (5) to eight (8) years of experience managing a business unit, retail background preferred
Experience managing in a Retail environment with a strong focus on sales
Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
Thorough understanding of profit and loss, strongly preferred
Strong business acumen
Highly developed interpersonal and communication skills and experience in building effective and productive working relationships
Proven analytical ability utilizing information technologies in managing the business to translate into strategic plan
Goal oriented – Energetically focuses efforts on meeting goals, mission or objective
Proven history of managing a team, improving team’s performance and productivity
Proven track record of customer service excellence
Strong attention to detail
Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
SUPERVISORY RESPONSIBILITIES: Responsible for directly leading the leadership team of the store and indirectly the selling and design team.
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Yorba Linda, CA
Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.
Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.
Are you a confident and motivated individual ready to work for an iconic, American company that provides challenge and opportunity for career growth? If so, what are you waiting for? Join the La-Z-Boy Talent Network!
What is a Talent Network?
Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
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