SAP Intern - Product Support Job in Waterloo, Canada

Requisition ID: 184790

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Student

Employment Type: Intern


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.


SAP is the 21st Most Valuable Global Brand for 2017 ( ). It is the Global Market Leader in Enterprise Application Software, the Top Cloud Vendor and Leading Mobility Vendor, with offices and labs located worldwide SAP serves over 350,000 customers in >180 countries, including 87% of the Forbes Global 2000 and 98% of the 100 most valued brands. 76% of the world’s transaction revenue touches an SAP system ( ).

The worldwide Product Support team of 3000 is committed to the success of our customers through outstanding technical support. We are not merely a Call Centre! We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer. We measure our success by customer satisfaction.

Make a difference - become a member of the SAP Community and help the world Run Better ( )!


Among other responsibilities, you should expect to do many of the following:

  • Investigate and resolve critical system issues for Enterprise level Fortune 500 companies.

  • Analyze complex, real world, unique problems; often working in production environments.

  • Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better.

  • Meet, work and talk with colleagues and customers from all around the world!

  • Master SAP software that is being used by industries, governments and multinational companies around the globe.

Be part of a small, tight-knit team of professionals

  • Working collaboratively to provide solutions to customers.

  • Learn new skills and technologies that will open paths to many new possible careers. The learning never ends – you are expected to continuously learn and up-skill during your time here.

  • Be a social media guru and create Knowledge Bases, blogs, wikis, and videos, for colleagues and customers.

  • Get involved with SAP’s active Intern Community and experience what it is like to be early talent at one of the biggest software companies in the World.

  • Get the small startup feel with big enterprise backing.

  • Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support.

  • Join the global SAP Family and become an ambassador for the Support Organization.


  • Currently enrolled in a University degree or College diploma program in Computer Science, Business and Technology, or related areas.



  • Excellent English communication skills (written and oral)

  • Excellent diagnostic and technical analysis skills

  • Ability to assess, plan and troubleshoot while collecting information about the customer issue

  • Availability to work until 9:00pm

At least one of the following subject matter:

  • Databases (SAP HANA, Oracle, DB2, SQL Server, SQL Anywhere, ASE, MySQL, etc.)

  • Operating systems (Windows Server, Linux, AIX, etc.)

  • Object-oriented programming (Java, C , ABAP, etc.) and programming logic

  • SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)


  • Experience in troubleshooting distributed systems, including installation, migration and networking

  • Knowledge of business and financial processes


  • Experience working with customers is a plus

  • Previous internship experience would be an asset

  • Please specify your availability in your cover letter (8 Months or 12 months)

  • Please upload unofficial transcripts

  • Foosball, ping pong and/or pool skills not required but appreciated

Start Date: September 2018

Duration: 8-12 months

Office Location: Waterloo, CA


Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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