IBM Global Business Services (GBS) is a team of business, strategy, and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology, and mobile app development.
What does the Business Transformation Consultant role entail?
You will work at the intersection of technology, people, and process, helping your clients transform how they conduct business to cope with shifts in the market, and more closely align them with their business strategy and vision. Business Transformation Consultants develop an understanding of client processes, goals and objectives to define their future state and the path to get them there. You will help your clients understand digital and cognitive technologies and the impact that those technologies can have on traditional business processes. Business Transformation Consultants work on projects in various roles (examples below) and spanning various Public Service organizations – Blockchain, Cognitive /Robotic Process Automation, Customer Experience & Design, Digital Strategy, Enterprise Applications, Finance, Internet of Things, Program Management, Supply Chain Management, and Talent & Engagement.
What are examples of roles a Business Transformation Consultant could have?
Business Analyst: A Business Analyst (BA) identifies business needs and determines solutions to complex business problems. A BA works closely with clients to understand their business needs, analyze potential solutions, determine requirements necessary to support those solutions and implement them successfully. A BA works closely with the Business Lead to facilitate workshops, document requirements, and ensure requirements are met through the design, development and testing cycles of a project. A BA is also responsible for ensuring the quality delivery of the solution, may test the solution to track and close any defects, and communicate errors with the technical team to meet the client’s end users’ expectations. From a Quality Assurance perspective, a BA communicates with Developers to develop test cases and datasets to ensure that processes and products are functioning correctly.
Organizational Change Management Consultant: An Organizational Change Management (OCM) Consultant helps clients manage their organizations during times of change in both mission-oriented and back office functions. An OCM Consultant is adept at understanding client pain points, incorporating them into a larger perspective of the client’s business, and applying that view to change management efforts. Primary responsibilities will include assisting the OCM team with assessing the client’s organizational design and using new media forms of communication to help clients better connect and better communicate with one another. You will be responsible for developing communication plans and stakeholder maps, facilitating workshops, determining methods to gather data, and analyzing that data to support conclusions and strategies.
Package Solutions Consultant: A Package Solution Consultant is responsible for the implementation of configurations within a specific application platform (e.g., Cognitive/Watson, Maximo, Tririga, Websphere Commerce, Sterling Order Management, Microsoft, Oracle, SAP, Salesforce.com). In this role, you will assist clients in the configuration, implementation and support of the chosen business solution/platform. As a part of the project team, you will provide hands-on configuration, testing and deployment of the solution through all phases of the software development life cycle allowing you to gain industry and solution-specific knowledge.
Project Management Associate: As a Project Management (PM) Associate, you will work with Project Executives and Leads to schedule and monitor project tasks, provide quality assurance for deliverables, and work with Clients to deliver design sessions and workshops. As part of the project team, you will engage with all members of the IBM and Client project and gain an overall view of project activities that support the project objectives.
Supply Chain Consultant: A Supply Chain (SC) Consultant supports optimization and analysis for supply chain improvement projects. SC Consultants work with clients to solve various complex issues, including large scale supply chain process transformation, and management of every day supply chain operations. They have a strong analytical background and apply supply chain optimization experience and capability to perform modeling and data analysis leveraging commercial and open source tools. You will conduct research and analysis on client supply chains, integrate supply chain best practices into current business processes, strategize with senior leaders to identify priorities and align supply chain improvement with strategy, and communicate findings and recommendations.
Training Developer / Analyst: A Training Developer/Analyst supports the design, development and delivery of the project’s overarching training plan. As a part of this role, you’ll perform a myriad of activities from helping to develop the overall strategy to providing logistical support. Additionally, you’ll create and test data in training environments, and support delivery via End User and Train-the-Trainer sessions. You will interact with the client team in working sessions to delineate key elements of the training plan and strategy, help to manage logistics, and assist with planning the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
User Researcher: User Researchers are concerned with User Experience (UX). They focus on understanding a target audience and how they interact with a product or service. In this role, you will seek to understand the wants, needs, and priorities of people who are interacting with your client’s products/services, and the reasons behind these behaviors. You will work to figure out how to make these products/services more appealing, user-friendly and accessible. Additionally, you can expect to execute research plans created in conjunction with other project Researchers, Business Analysts and “Creatives”, conduct primary and secondary research, and distill insights and meaning in data. These activities ultimately inform the overall User Experience design of digital platforms.
What do we look for in a successful Business Transformation Consultant?
We are looking for students that possess the following traits:
Genuine interest in government, our clients, and their industries, and how technology can impact, support and transform day to day business processes
Analytical ability to create innovative solutions informed by data and commitment in implementing the change needed to ensure a successful outcome
Strong problem-solving skills and the desire to constantly learn and grow
Team oriented mentality, in addition to the ability to complete work independently
Strong communication skills with the ability to articulate and present information clearly and concisely to teammates and clients alike
A track record of leadership, flexibility and proactivity
Required Technical and Professional Expertise
Bachelor’s Degree from an accredited 4-year institution coupled with internship, work and/or project experience, which will provide the analytical and technical acumen that translates to an entry level consulting role.
Relocation to the Washington D.C. Metropolitan area. Limited opportunities available in New York City, Chicago, San Diego, San Francisco and Sacramento.
Willingness and ability to travel up to 100% of the time, if project/business needs require. Although most projects are local to the D.C. Metro Area, projects exist that require travel.
Ability to obtain a security clearance, if needed
GPA above a 3.2
Preferred Tech and Prof Experience
Preferred Degree/Majors :
Accounting, Applied Mathematics, Artificial Intelligence, Business Administration, Business Information Technology/ Information Technology, Business Intelligence, Computer Science, Computer/Management Information Systems, Data Analytics, Data Science, Decision Science, Engineering (Computer, Mechanical, Operations/Process, Industrial), Finance, Human Resources Management, Informatics, Information Management, Instructional Design, Neuroscience
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.