Serves as the first point of contact and face of the department to students, faculty and other members of the campus community. As the receptionist for the department, the Administrative Support Specialist II helps to create a friendly, welcoming atmosphere when greeting visitors and represents the department with professionalism and enthusiasm. Greets and and directs students and visitors seeking to meet with and schedule appointments with departmental faculty, the academic advisor, graduate teaching assistants, and staff. Distributes incoming mail daily. Assist faculty, and graduate students with course preparation materials. Provides support to the Graduate Program Director by developing, updating and maintaining records of applications to the Sociology Department graduate program, including a data base of information about Sociology program graduates. Routinely updates promotional materials for the Sociology graduate program. Maintains working knowledge of deadlines and requirements for graduate programs and graduate degree completion. Provides support to Sociology's Academic Advisor by updating and maintaining physical files of Sociology Internship program interns and digitally tracking their progress and the completion of their files for grades. Provides further assistance by assisting with the preparation of letters from the Advisor to be sent to employers of student interns. Maintains working knowledge and skills required for updating and enhancing the department web page, social media, and departmental electronic newsletters templates. Participates in routine workshops and training on campus to ensure good working knowledge of relevant software programs and social media platforms.
4 years of administrative support/customer service experience Proficient in Microsoft Office. Proficient in web based applications i.e.; Cloud based storage, website navigation, data retrieval, etc. Understanding and proficiency in customer service Must possess excellent interpersonal skills, including excellent writing and verbal skills Practices good interpersonal skills when working with others Capability to maintain the strictest confidentiality Good problem-solving, research, and public relations skills. Aptitude for computerized record keeping systems and analytical ability Team oriented in carrying out tasks Ability to cope with stress in a positive manner Strong attention to detail Flexibility to handle multiple priorities with poise and professionalism Proficient in Microsoft Office. Proficient in web based applications i.e.; Cloud based storage, website navigation, data retrieval, etc.
Must possess excellent interpersonal skills, including excellent writing and verbal skills.
Ability to pick up/move at least 25 lbs due to moving copy paper or other supplies as needed.
Bachelor's Degree in Business, Liberal Arts or Media and Communications
Four years of customer service/clerical experience.
Knowledge of Banner, Purchasing Software, Social Media Software,Web page development software, electronic newsletter templates.