Customer Relations Internship
Location: United Kingdom
Business group: Perfumes & Cosmetics
Contract type: Internship
Function: Communication & Media
Experience required: Beginner
Reference No.: FRSH00069
Date of publication: 2018.05.07
Fresh are looking for an enthusiastic, hardworking & passionate candidate to join the Fresh digital team in a newly created role of Customer relations Intern for a one year internship. The ideal candidate must be career focused, have a high attention to detail and be an outstanding member of the team. This person will be the first point of contact for all customer queries for Fresh UK, and provide accurate & timely responses to customers via email, telephone or through social media.
Main responsibilities will include but will not be limited to:
Answer ecommerce customer services inquiries daily following Fresh standards.
Manage returns and refunds in an efficient and timely manner.
Maintain customer services trackers and relevant reports.
Formalising customer responses and building a step by step reference guide.
Support with the Fresh UK family with on and offline activities when appropriate.
keeping customer service trackers, formalising the responses, building a step by step reference guide, producing the daily digital reports, and supporting the Digital team on all other digital & CRM activities.
At Fresh we always put the customer first and are looking for someone who thrives on exceeding customer expectations, embraces our Fresh values and can demonstrate their ability to ensure our customers satisfaction and customer services excellence always. Full training will be provided. Please note that this is a full-time position, 37.5 hours per week. You must be able to work Monday to Friday from 9:00 am to 5:30 pm.