Pacific Lutheran University Outreach and Engagement Manager in Tacoma, Washington

Work Schedule: FT; Mon-Fri, 8am – 5pm. Some weekends may be required. General Description: The Outreach and Engagement Manager is responsible for the planning, implementing and stewarding programs and projects that strategically connect alumni and students, aligned with the overall vision of Alumni and Student Connections. This person will also be responsible for implementing a marketing and communications strategy to attract and recruit volunteers, deepen a sense of connection and report on the outcomes of their projects and programs. This position reports to the Director of Career Learning & Engagement. Essential Functions and Responsibilities: Recruit, select, train, and connect appropriate alumni to assist students with exploring meaningful and purposeful careers and internships; develop resumes, cover letters, and all manner of job search skills as well as exploring graduate school options. Plan, implement, and promote alumni programs that support the goals of deepening connection around experiences related to degree, vocation, affinity, and career between constituencies and the university. Manage communications for alumni and student connections programs and services, including email, online content, and written collateral materials. Work with faculty, students, and campus partners in making and managing connections to alumni, employers, speakers/mentors. Develop engagement around opportunities and career services for students, alumni, and faculty in the various departments and affinity communities. Develop and conduct training workshops, assess their effectiveness, and implement changes needed to engage students and alumni. Ensure accurate and complete updates of database records; capture contact, biographical and career information of alumni; record engagement and program participation in database records. Oversee the Alumni and Student Connections web presence; create and implement a plan to ensure content is engaging, easy to use (few clicks to reach action opportunities) and updated. Coordinate with Constituent Communications Manager to ensure content aligns with overall Advancement and university web presence. Participate in special projects coordination and delivery. Responsible, along with all Alumni and Student Connections team, for continuous improvement of services and learning opportunities, and for connecting with students and encouraging utilization of Alumni and Student Connections services and engagement with learning opportunities. Perform other duties as assigned. Knowledge, Skills, and Abilities: Ability to utilize a constituent-centered perspective. Understanding of volunteer management including fostering productive relationships with volunteers and developing volunteer leadership. Excellent writing, research, and editorial skills; ability to synthesize information and compose clear and effective materials. Ability to manage and coordinate multiple complex projects with competing deadlines. Strong attention to detail and ability to quickly understand and remember details about constituents and projects to which they are assigned. Ability to listen and respond with diplomacy and tact and to handle confidential information appropriately. Excellent customer service focus; excellent interpersonal and communication skills. Proficient in MS Office Suite, database applications, social media platforms, and online survey tools. Experience with or ability to learn division, department, and PLU technology systems. Well-developed intercultural skills and commitment to engaging diverse individuals and groups in responsive and culturally relevant learning and other experiences. Ability to problem solve creatively while rema