Compass Group, North America STUDENT SUCCESS MANAGER in RYE BROOK, New York

At Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Job Summary

The Student Success Manager supports the academic partnership between Compass Group, specifically Chartwells Higher Education Dining, and the colleges and universities they serve. Responsibilities include but are not limited to assisting in planning and organizing programs and activities as well as carry out important operational duties. Identifying potential future interns with the ability to understand the academic mission of the students across different majors and develop and support unique and meaningful ways these students can take on internships with our Company. With their focus being to stay engaged on campus, gain valuable work experience to build their resume and graduate on time. This role will work under our Director of Training and Student Success to continue to build a relationship beyond just food service with our partners, and build a talent pipeline.


Job Summary:

  • Support planning and coordination of a program and its activities (ex: weekly webinars, social media platforms, intern communication) Manage Student Success across all Chartwells regions (client interests, Compass Halo support, program requests)

  • Manage internship Smartsheet and other internal record keeping documents and programs

  • Support Student Success in new sales or retention initiatives (ex: proposal write-ups, attend presentations, account visits for research, academic faculty meetings, research campus academic profile)

  • Track all graduating interns and communicate opportunities staring 6 weeks in advance, working with the Compass Group Talent Acquisition team.

  • Work with Campus Programs for graduating interns MIT pipeline who are in fields: Culinary, Management, Wellness, Catering, Retail

  • Manage Student Success website

  • Support growth and program development

  • Follow up with interns and mentors and collect feedback (ex: exit interviews, testimonials)

  • Manage the Student Success Steering Committee. Work with these individuals to communicate with each region regarding the program needs, best practices and celebrations.

  • Up to 70% travel

  • Maintain metrics that provide effectiveness of the program to the business

Preferred Qualifications:

  • Effective verbal and written communication skills

  • Proven experience as program coordinator or relevant position in the fields of teaching or hospitality management.

  • Proficient in the use of WebEx, various social media platforms, Microsoft Word and Excel

  • Self-Motivating

  • Interest in training, growth and development

  • Ability to work with diverse populations and cultures and multi-disciplinary teams

  • Excellent time-management and organizational skills

  • Detail oriented and efficient

  • Availability to travel (up to 70%)

Apply to Chartwells Higher Education today!

/Chartwells Higher Education is a member of Compass Group USA/

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

*Req ID: *194487

Chartwells HE