Oracle Internal Technical Support Intern - Oracle Veteran Internship Program in Redwood City, California

Internal Technical Support Intern - Oracle Veteran Internship Program

Preferred Qualifications

Title: Oracle VeteranInternship Program

Internal TechnicalSupport Intern

Location: HQ Redwood, CA (relocationand/or travel not available)

About the InternalTechnical Support Intern Position:

This position focuses primarily on supporting and onboarding

inside sales, named Oracle Digital, within North America. Oracle Digital

Support Services provides internal support to the Oracle Digital Americas (US

and Canada) and India locations. This position also contributes to other areas

of support within North America Sales as needed.

The veteran intern will be exposed to the role in its

entirety and be included on every initiative to provide opportunity for deeper

perspective into what it is like to work on a team like this in an corporate

enterprise environment.

In this role the veteran intern will:

  • Support teams in a Sales environment working

directly with business leadership on all relevant initiatives/events/media

driven activities

  • Support Windows/MAC OS, desktop applications,

hardware, telephony, network, and enterprise applications

  • Proven effective support for users in several,

global locations, installing and supporting applications - via on-site, over

the phone, and remote software

  • Contribute to the delivery of application and

system training to Inside Sales (Oracle Products, Systems, Processes and Best

Practices)

  • Maintain and/or implement software/hardware

project(s) and/or internal systems

  • Participate in and coordinate testing of new

releases of desktop applications

  • Log service requests/bugs against applications

and follow up with IT and Development

  • Provide statistics and feedback to various lines

of business surrounding applicable areas of operation

  • Recommend and order equipment, while tracking

asset inventory and budget

  • Functional and interested in videography,

photography, and related editing tools

In this role the veteran intern will be responsible for:

  • Frequent interactions with supervisors and/or

functional peer group managers and senior management

  • Identifying and analyzing current workflow issues,

develop new workflows and operation reports, provide recommendations, as well

as conduct operational presentations to management

  • Defining reporting requirements, framing

customer expectations, and collaborating with internal support groups to coordinate

and implement the resources necessary to ensure successful deployment within

the division

  • Maintaining technical and professional

proficiency

Required Skillsand Experience:

  • MUST BE US Veteran transitioning from active

service

  • Demonstrated

leadership skills/potential in a technical customer

support/helpdesk environment a

must

  • Detailed

knowledge of PC/Laptop hardware technology and troubleshooting

  • Detailed

knowledge and proven skills surrounding current desktop operating systems and

applications in a corporate, networked environment: Base images, Windows,

MS Office Suite, mail clients, browsers and browser based applications,

antivirus software, etc.

  • Must display strong ability to train end-users and

articulate at any level

  • Must be able to work in an interrupt-driven

environment

Preferred Education and Experience:

  • BA/BS degree and/or 5 years relevant technical

experience

  • Minimum 5 years successful leadership experience

managing virtual IT teams in a sales environment

  • Technical knowledge, quality of work, high

motivation, and proven interpersonal/cross disciplines and troubleshooting

skills are key to success in this role and position

Knowledge, Skills andAbilities:

  • Proven forward thinker for successfully driving

change

  • Critical thinker and solution provider

  • Work independently in a team environment

  • Ability to work well under pressure on multiple

projects simultaneously while properly adjusting priorities as needed

  • Ability to diagnose and solve very complex

issues or know when to engage outside assistance

  • Candidate must have strong interpersonal and

communication skills

About the Company:

Oracle remains

the gold standard for database technology and applications in enterprises

throughout the world: With annual revenues greater than US$37.7 billion

and more than 430,000 customers— including 100 of the Fortune 100—Oracle is a

global provider of enterprise cloud computing. Deployed across industries in

more than 175 countries, Oracle empowers business of all sizes on their journey

to digital transformation. Oracle Cloud provides leading-edge capabilities in

software as a service (SaaS), infrastructure as a service (IaaS), and data as a

service (DaaS). For more than 35 years, Oracle is the enterprise technology

partner that positions companies for tomorrow, today.

About Oracle Veteran Internship Program:

Oracle is proud to sponsor an internship and integration program that

exposes transitioning military veterans to the corporate culture, provides

hands-on job-skill training and experience, and offers enhanced professional

and personal development. At Oracle,

we are committed to the development and professional growth of our veterans.

Our paid intern program is specifically designed to aid military

veterans injured during training missions and military campaigns worldwide in their transition to a career in the private or

public sector.

Veterans accepted into our program will work closely with

corporate leadership, military veteran coaches and HR professionals to help

prepare for a successful transition. Interns will engage in on-the-job training

and professional development in fields such as information technology,

technical/systems consulting, technical support, facilities, finance, human

resources, logistics, marketing, sales or developmental training in sales or for

customer support (as available).

Additional Information:

Hourly wage is $25 per

hour. This is a 40 hour per week

position

Detailed Description and Job Requirements

This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: All Roles

Location: US-CA,California-Redwood City

Job Type: Student/Intern Hire

Organization: Oracle