Comcast Retail Customer Experience Intern in Philadelphia, Pennsylvania

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Program Overview:

The Comcast Center Internship Program (CCIP) is an internship program based at our Headquarters in Philadelphia, PA. The program is designed to identify high-caliber talent to build our organization with the best and the brightest students who come from a variety of sourcing channels, including on-campus career fairs, partner organizations, and direct applications. In this role you will immerse yourself into the Comcast culture, working side by side with innovative and talented Comcasters. You will cultivate meaningful relationships and develop strong interpersonal and business skills that will set you apart from your peers. As an intern in the program, you would expect to work a 30-40 hour/week schedule.

Additionally, your experience will include:

-Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your cooperative experience

-Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology.

-Professional Development: You will be exposed to a variety of professional development topics facilitated through our partners at Comcast University and senior leaders within the organization. These sessions are inclusive of speaker series, skill-building workshops, and networking opportunities.

-Mentorship: Mentoring from fellow colleagues through the Empowering Future Leaders Program (EFLP) to help you navigate your experience, provide coaching, and expand your professional network.

-Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking.

Role Overview

The Retail Customer Experience team supports the HQ Retail Operations team-primarily the strategy and operations arm of the business. Our role is to ensure service alignment across Retail, CARE, and Tech Ops-managing policy and processes pushing digital adoption and self-service when possible.

Intern will:

-Own NPS analysis to share best practices and opportunities across stores

-Work with the Director of Retail CX on special projects, including, but not limited to, digital adoption process mapping, pilot initiatives, and NPS elevation management

Preferred Qualifications/Requirements

-Currently enrolled and pursuing a Bachelor's degree from a United States-based college or university with the Grad year of 2020 or 2021 (Sophomores and Juniors)

-Major: Communications, Mathematics, Accounting, Business Administration, Economics, Business & Engineering, Entrepreneurship, Finance, International Business, Operations Management, Management Informations Systems, and Marketing

-Minimum GPA: 3.2

-Must be proficient in Microsoft Office Suite including Microsoft Word, Microsoft Excel, and Microsoft PowerPoint

-Must be a hard-working self-starter

-Must have excellent time management and verbal/written communication skills

-Must have great attention to detail and organizational skills

-Must have ability to interface with all levels of management

-Must be able to work evenings (when necessary)

-Willingness to learn and work in a fast-paced environment

-Strong interest in the telecommunications, cable and media industries

-Ability to work on a team

-Authorized to work in the United States of America

-Comcast is an Affirmative Action/EEO employer M/F/D/V

Core Responsibilities:

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Comcast is an EOE/Veterans/Disabled/LGBT employer