Full time Sales Associate
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Responsible for creating retail sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer.
Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy
Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales
Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet or exceed established goals as set by management
Provide the highest level of customer service to all current and future customers
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process
Effectively use Podium to ensure customer satisfaction and future follow-up
Make sound business decisions to deliver customer satisfaction and promote team environment
Provide store support to incoming phone calls and emails
Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience
Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness
Adhere to general store operational procedures and guidelines
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to accurately complete the daily On-Point system log
Show a sense of urgency, enthusiasm and excitement with the store team and customers
Maintain adequate knowledge of company standards, product knowledge and internal processes and systems
Consistently schedule deliveries with customers
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Previous retail selling experience and ability to close a sale strongly preferred
Excellent communication, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate, build rapport, and positively influence
Demonstrated persuasion and negotiation skills
Ability to effectively manage time and conflicting priorities
Ability to effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs
Ability to work evenings, weekends and holidays as required
Initiative to meet assigned goals, missions and objectives and motivated to achieve more
Strong attention to detail
Proficient in the use of Microsoft Office, including Word, Excel and Outlook
SUPERVISORY RESPONSIBILITIES: None
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Full time Sales Associate
Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.
Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.
Are you a confident and motivated individual ready to work for an iconic, American company that provides challenge and opportunity for career growth? If so, what are you waiting for? Join the La-Z-Boy Talent Network!
What is a Talent Network?
Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
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