Learning Solutions Specialist Intern
Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate
teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St.
Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex,
sexual orientation, gender identity/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee
of Bedford Freeman & Worth Publishing Group, LLC (“BFW”), d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative
action program are available for review by applicants and employees by contacting Human Resources.
Macmillan Learning is currently offering a paid internship opportunity for summer 2018. Interns will be provided with the opportunity to participate in work related assignments, gain practical work experience, and network with employees from various departments.
Overall, the intern will become familiar with the basic structure of a publishing house and the role of each department within. The Macmillan Learning Internship Program is available for students currently enrolled in a college or university or recent 2018
Purpose of the Role:
The Learning Solutions Specialist Intern will work collaboratively with our Digital Learning Solutions group to improve the customer experience in using our online learning and classroom management software.
• Analyze current instructor media adoption, enrollment reports, and other aggregated data to enrich current adoptions and to boost enrollments where there are none.
• Work with individual learning solutions specialists to help to enrich the customer experience.
Candidate will have strong collaboration skills. Previous customer service experience and knowledge analysing data helpful but not necessary.