Cognitive computing is poised to systematically transform how organizations think, act, and operate, with IBM Watson leading the charge in this revolutionary new era of computing. Be the face of Watson at our Client Experience Center! This is a once-in-a-lifetime opportunity for candidates who are able to lead interactive presentations with key clients on a daily basis, have a balanced blend of technical and business acumen, and are looking forward to working in a highly dynamic and evolving environment. As a Watson Client Experience Center Engagement Leader, you will be directly responsible for the end to end client visit experience with our engagement, ecosystem, industry teams, and executives.
The Watson Client Experience Center is a state of the art facility where clients and partners experience real world collaborative and immersive cognitive computing experiences that Watson brings to organizations. The center features state of the art live integrated systems and provides collaboration space equipped with the most sophisticated interactive technologies in the industry. Candidates will be responsible for managing the end to end client experience, including pre-visit preparation, showcasing the best of Watson technology, facilitating the client discussions during the visit, and demonstrating the Watson portfolio.
Examples of responsibilities include:
Lead end to end client experience, work closely with Watson engagement, industry, and ecosystem teams in identifying client needs and extensively planning each client visit.
Communicate the Watson story and business value in an engaging manner by delivering highly interactive presentations and facilitating discussions.
Foster a startup-like culture of rapid innovation and iterative ideation in the context of the Client Experience Center materials and collateral. Influence ongoing asset creation and live integrated systems evolution.
Proactively identify any issues and problems that need immediate focus and resolution. Leverage key resources across IBM to resolve issues quickly.
Are you passionate about delivering the best experience in fast moving, innovative client facing environment? Do you enjoy taking a client's point of view and inspiring transformative business model and process improvements that will drive innovation and improvements in key business processes and operations? Are you able to captivate an audience and painting the art of the possible? If so, we can't wait to hear from you!
Required Technical and Professional Expertise
Currently pursuing a Bachelor's degree with expected graduation in Dec. 2019 or Spring 2020
Outstanding presentation skills and story telling
Previous experience in customer engagement (internship experience accepted)
Preferred Tech and Prof Experience
Undergraduate degree in a technical field
Undergraduate Currently pursuing an advanced degree in any discipline with expected graduation in Dec. 2019 or Spring 2020
Previous experience facilitating Executive Meetings and presenting to high-level executives
Experience with state of the art multi-media presentations
Understanding of or experience with Watson API
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.