MassMutual Financial Group Technical - User Experience (UX) Intern (New York City ONLY), Early Career Planning, Summer 2019 in New York, New York

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Technical Positions Profile

IT at MassMutual is exciting, innovative, and always changing. Whether you’re interested in Mobile Development, Architecture, Systems Management, Emerging Technology, Technical Support, or a variety of other disciplines, there’s a career at MassMutual that’s right for you! If you are interested in pursuing a career in IT, we have included a list of skills and competencies that will strengthen your application.

In the IT Internship Program, you will have the opportunity to participate in:

  • Team-based work

  • Valuable, impactful projects

  • Close mentoring and professional development opportunities

  • Access to networking forums and conversations with senior leaders

  • Technical Skills

Customer Experience Department - Digital Product Group (Product Design) Overview

  • Partners with product managers & owners to understand overarching needs, from large strategic initiatives to.

  • Identify how to translate these requirements into a digital experience.

  • Develop product design that can be measured against specific metrics

  • Stewart of digital properties product design.

  • Develops experience architecture and overarching design principles.

  • Maintains and extends design standards.

  • Brokers multidisciplinary design processes.

Goals / Competencies Acquired:

Careers in Customer Experience may allow you to work and develop in the following areas. Interest/prior experience in these areas will strengthen your application. (Some examples might include…)

  • Develop understanding of Customer Experience and how the organization supports the company.

  • Work autonomously on business projects and learn how to effectively deliver results in a timely manner.

  • Gain understanding and ability to leverage continuous improvement skills and tools.

  • Develop knowledge and skill set to operate effectively in a matrixed organization.

  • Work productively in the face of ambiguity or uncertainty.

Specific tasks include:

  • Apply existing design patterns to new design under the guidance of senior designer

  • Design documentation and functional notes

  • Generate prototypes using tools such as InVision

  • Support user validation activities with note taking, categorization and analysis

Indicators of Success

  • Owns projects and drives to timely completion while adapting to unforeseen challenges along the way.

  • Effectively and constructively manages issues and roadblocks

  • Engages the right people at the right time and work collaboratively.

  • Communicates clearly and in a timely fashion to the right audience(s).

  • Able to gather, synthesize and provide recommendations based on data gathered.

  • Proactively recommends process improvements based on learning and experience.

  • Effective use of lean tools and methodologies.

  • Voice of Customer – effectiveness of deliverables in meeting business customer needs and desired outcomes

Minimum Qualifications

  • Current Freshman, Sophomore or Junior enrolled in a four-year Bachelor degree program

  • Must have a cumulative GPA of 3.0 on a 4.0 scale

  • Demonstrated proficiency in oral and written communication

  • Demonstrated leadership skills gained from student clubs, community involvement or work experience

  • Must be authorized to work in the United States without requiring visa sponsorship, both now and in the future

Preferred Qualifications

  • Cumulative GPA of 3.2 or higher

  • Strong, creative problem solver

  • Works autonomously, self-starter

  • Intellectually curious and agile learner

  • Preference for Computer Science, Information Technology, and Business-related majors

  • Demonstration of MassMutual’s Core Values: Act with Integrity, Focus on the Customer, Value People, Work Collaboratively, and Achieve Results

Committed to Diversity and Inclusion

We believe diversity includes the broadest possible range of cultures, backgrounds, experiences and perspectives, while inclusion means creating an environment where all people and ideas are valued. Our goal is to welcome everyone — customers, employees, suppliers, and visitors alike.

•Score of 100 on the Human Rights Campaign Corporate Equality Index (2016)

•National Association for Female Executives Top Company for Executive Women (2017)

•DiversityInc Noteworthy Company (2017)

•Working Mother Media 100 Best Company (2016)

•Military Friendly Employer (2017)

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)