CUNY IT Associate, Level 1 (Provisional) - Craig Newmark School of Journalism - Two Vacancies in New York, New York

GENERAL DUTIES

I.T. Associates perform moderately complex professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Associates work in areas such as development/programming, communications, technical support, or similar functions depending on the needs of the Information Technology area to which they report. Work tasks include resolving complex technology problems and serving as a technical resource. They have considerable latitude for independent initiative and judgment and may have supervisory responsibilities.

I.T. Associates should demonstrate mastery of one or more technology-related disciplines.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Associate

FLSA

Exempt

CAMPUS SPECIFIC INFORMATION

The Craig Newmark Graduate School of Journalism is the only publicly supported graduate journalism school in the Northeast. Opened in September 2006, the school offers three Master of Arts degrees, all with a unique paid summer internship. The Master of Arts in Journalism is a 16-month program that teaches reporting, writing, and ethics as well as the digital skills journalists need today, the Master of Arts in Entrepreneurial Journalism follows the regular curriculum with an extra semester focusing on innovation in the news business, and the 16-month Master of Arts in Social Journalism recasts the profession as a service to engage communities.

The school also features an M.A. in Journalism with a unique Spanish-language component and a 15-week Advanced Certificate in Entrepreneurial Journalism for working journalists and media professionals.

Students are taught by veteran reporters and editors and learn by doing in the media capital of the world. The required paid summer internship gives students a head start when they look for jobs.

The IT Associate, Level 1 will work directly with other members of the technology staff as well as collaborates with key technology staff members and other classroom environment stakeholders to maintain and troubleshoot existing technology. They are also responsible for collaboration with multiple parties on the research, creation, testing, securing, and deploying of AV/IT technologies, including audio/video conferencing systems, presentation and network devices, and other technology in learning environments. This position reports to the IT Senior Associate.

Duties include:

  • Diagnoses and resolves technical problems; responds to escalated problems from other staff and clients; performs triage; and provides remote problem resolution when possible in regards to classroom and other learning environments throughout the campus.

  • Oversees, upgrades, and administers the media wall and other digital signage and presentation monitors.

  • Establishes and maintains effective communication with other J-School departments and IT units for effective digital signage communications.

  • Collaborates with Engineering and other IT services departments to assist with the research, purchasing, mounting, cabling, installation and servicing of projectors, screens, networked control consoles, distribution and reinforcement systems, audio conference systems, video conference systems, and other deployments for J-School sites.

  • Trains staff, transfers knowledge and creates training materials for internal and external client support, escalations and process improvements.

  • Interacts, coordinates and communicates effectively with colleagues across Facilities and Academic Operations as well as other J-School staff to route AV/IT requests for event and external clients to proper technical staff.

  • Collaborates with the necessary departments in managing the location and storage of AV/IT equipment and participates with salvaging equipment and assists with the annual Equipment & AV/IT Services inventory.

  • Prepares effective written materials for the purpose of user and system documentation.

  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS

  1. High School Diploma, G.E.D., or equivalent

  2. An equivalent of seven years of experience post-high school that can be met by one of the following: seven years of full-time work experience in a computer or technology related position; an Associate's degree plus five years of full-time work experience in a computer or technology-related position; a Bachelor's degree from an accredited institution plus three years of full-time work experience in a computer or technology-related position

  3. Demonstrated English Language proficiency

  4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

This job has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.

OTHER QUALIFICATIONS

A preferred candidate should have:

  • Experience in supporting AV and conferencing technologies in a fast-paced, customer oriented environment.

  • Working knowledge of current audiovisual, audio, video and web conferencing technologies.

  • Experience with the installation and support of audiovisual systems hardware, software and technical infrastructure, including twisted pair, audio and video cable termination.

  • Experience with video conferencing systems and streaming technology.

  • Knowledge of principles of audiovisual and low-voltage technologies design, development, engineering, integration, implementation, performance criteria and analysis.

  • AV Technologist Certificate.

  • Familiarity with Mac hardware and Mac OS X; familiarity with Windows Operating System (Windows 7/10).

  • Strong written and verbal communication skills.

COMPENSATION

$66,710

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

HOW TO APPLY

Click on "Apply Now" below which will bring you to the registration screen. If you are a new user, you must register to apply. If you already have a user ID, please use your existing ID to apply. Make sure to upload a cover letter, resume, and contact information for three (3) professional references (name, title, and organization) by the closing date. Please upload all documents in Word or PDF format.

CLOSING DATE

October 5, 2018

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job Title: IT Associate, Level 1 (Provisional) - Craig Newmark School of Journalism - Two Vacancies

Job ID: 19020

Location: School of Journalism

Regular/Temporary: Regular