Turner Broadcasting Account Service Representative in New York, New York


Posting Job Title:

Account Service Representative

Time Warner Division:



United States - New York - New York

Posting Job Description:

The Turner Story

Turner is a division of WarnerMedia along with our sister companies, HBO and Warner Bros. We are better known as the folks who bring you CNN, HLN, TCM, TNT, TBS, Adult Swim, Cartoon Network, Turner Sports and so much more! From cutting-edge breaking news stories, up-to-the-minute sports coverage, and the characters we grew up loving on to the shows we love today, Turner continues to be the gold standard in first class television programming and a demonstrated leader in digital content. We tell the stories the world wants to hear. Won’t you be a part of our story? http://www.turner.com/

What part will you play?

As the subject-matter expert on Turner's Linear advertising systems and processes, the Account Service Representative will help operationalize and streamline all internal/external aspects of our linear media campaigns. To thrive in this role, candidates must provide timely and accurate information within their accounts to maintain business for the Ad Sales Team across our networks.

The Account Service Representative is the post-sale support for the Turner Ad Sales Team and liaison to internal departments - Advertising Operations, Strategic Planning, Content Partnerships and Finance.

Responsibilities of this role include: ensuring all campaigns are properly booked in our order management system, quality assurance checks, weekly deal stewardship, invoice reconciliation, and account tracking for revenue and delivery.

What will you be doing?

  • Client Service: Serve as the internal first line of contact to ensure proper maintenance of the Sales team's business from proposal to payment. Provide constant communication to the agency contacts, ensuring nuances are met.
  • Campaign Stewardship and Analysis: The Account Service Representative will work closely with the AdOps team to manage all facets of linear campaigns. They will observe and report weekly on all pacing and delivery. They will also communicate with all internal departments to ensure accurate and proper campaign execution based on contract terms to manage clients' expectations.
  • Order Generation and Maintenance: Responsible for understanding and becoming the go-to contact within the account service team regarding our in-house order management systems. Coordinate any changes to original contract with internal departments/clients and ensure they are properly executed.
  • Invoicing: Collaborate with Sales Invoicing, Finance and Credit to reconcile campaigns from a revenue standpoint through Folio system. Work with clients to resolve any discrepancies. What do we require from you?

  • What do we require from you?

  • Bachelor's Degree + 6 months' relevant post-graduate work experience or related internship required, preferably in a corporate or start-up company environment.
  • Client Service and/or Account Management experience a plus.
  • Must have strong communication/interpersonal skills.
  • Able to multi-task in a fast-paced environment.
  • Detail oriented and responsive, deadline-driven with strong quantitative reasoning skills.


  • Proficient in Microsoft Office (Excel, Word and Outlook).
  • Qualified candidates must pass a job-related media math assessment to proceed in the interview process.

But wait, there’s more!

  • Paid time off every year to volunteer
  • 2017 Best Company forWorking Mothers
  • An in-houselearning and development teamto help shape and grow your career
  • Part of the Time Warner family of powerhouse brands


Turner Broadcasting System, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Requisition #:


Position Type:

Full Time

Area of Interest:

Ad Sales

Business Unit_TBS:



Advertising, Cable/Broadcast Television Networks, Online Content/Services