La-Z-Boy Director of Commercial Business Technologies in Monroe, Michigan

Director of Commercial Business Technologies

at La-Z-Boy

Date Posted:



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Job Description

JOB SUMMARY: The Director of Commercial Business (E-Commerce, Marketing, International, Sales, and Merchandising) Technology is responsible for leading technology, and system maintenance and operations for the Commercial Business (CB) Division.KEY RESPONSIBILITIES:• Collaborates with leaders in Commercial Business and the Business Relationship Manager to gain knowledge on needs, business direction, and ideas. This position makes recommendations and plans for all Commercial Business Technology roadmaps. • Manages full end-to-end development and product lifecycle for CB technologies including CRM, marketing automation, social media, e-commerce, barcoding, and 3D technologies and Virtual and Augmented Reality. • Develops business case analyses for depicting the expected business benefits and costs of potential CB technologies. • Maintains Key Performance Indicators (KPIs) and metrics related to customer adoption of technologies, time-to-market, schedule attainment, sales by channel, awareness/reach schedule attainment and more. Manages IT resource utilization and other related data points. • Leads development teams using agile and waterfall methodologies where applicable following robust SDLC processes. • Performs industry research, attends relevant conferences and prepares points of view on emerging technologies that support individual CB departments. • Establishes strategic relationships with CB technology providers and monitor vendor performance against dimensions of cost competitiveness, service quality, timeliness and contract compliance. • Fosters a team culture of collaboration, openness, encouragement, continuous improvement and governance. Establishes high standards for product quality and documentation.• Leads technology teams compromised of business analysts, developers/programmers and project managers. • Manages budgets and control expenses effectively. • Leads technology team, communicating clear expectations, developing successors, promoting IT mission, values, and vision to drive team excellence, urgency and business partnership.SCOPE & IMPACT: Responsible for technologies that directly impact La-Z-Boy’s inventory and tracking, social media, marketing, customer related systems and others.MINIMUM REQUIREMENTS: • Bachelor’s degree in Information Technology or related field, and with ten years minimum experience in a technology management role, or equivalent.• Demonstrated capability to build a strong team capable of planning and delivering strategic and innovative technology solutions that support business needs.• Proven experience building business cases and understanding how to demonstrate the ROI.• Ability to understand business metrics and objectives as well as communicate technical plans and strategies. • Technical experience with agile development, service oriented architecture and cloud computing.PREFERRED REQUIREMENTS: • MBA• National Retail Industry experience SUPERVISORY RESPONSIBILITIES: Approximately 20 direct and indirect reports which may include, Managers, Business Analyst, Programmer Analyst, Software Developer, Systems Analyst, Project ManagerPHYSICAL DEMANDS/WORK ENVIRONMENT: Operates in a professional office environment, not substantially exposed to adverse environmental conditions. CORE ATTRIBUTES:Communicate TransparentlyLead the Team Impact and Influence Deliver ResultsCoach and Develop OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


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Director of Commercial Business Technologies

Job Snapshot

  • Employee Type:


  • Location:

Monroe, MI

  • Job Type:

General Business

  • Experience:

Not Specified

  • Date Posted:


About Us

Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.

Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.

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