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Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.
Execute and champion the In-Home Design process per company guidelines
Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design project
Considerable independence is required for the In-Home Design process
Sales Culture and Promotions:
Drive sales to consistently achieve established In-Home program sales goal
Team with Store Manager, Sales Manager, Sales Lead and selling team to promote the In-Home Design program and drive overall store sales
Maximize store promotions, marketing initiatives, and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet established goals as set by management
Customer Experience Excellence:
Meet and greet customers that come into the store
Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
Make sound business decisions to deliver customer satisfaction and promote team environment
Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
Assist with training, coaching and developing the selling team
Create a positive and exciting working environment for all store associates
Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
Leads with the highest ethical standards and demands the same from their teams
Ensures associates are provided the necessary tools to perform job responsibilities
Coach and counsel team based on results
Maintain a positive working relationship with all store associates
Store Standards / Operations:Effective manager on Duty (MOD)
Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanline
Adhere to general store operational procedures and guidelines
May be responsible for opening and closing of the store
Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
Know what is happening on the floor at all ti Be willing and able to jump into every sale and close it.
Show a sense of urgency, enthusiasm and excitement with the staff and customers
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Bachelor’s degree in Interior Design with one (1) to two (2) years’ experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
CIDA accreditation and/or ASID membership preferred
Previous selling experience strongly preferred
Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
CAD training a plus
Experience in using floor and space planning applications
Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
Excellent communication skills, customer service skills, and organizational skills
Strong interpersonal skills to effectively communicate and build rapport
Ability to effectively manage time and conflicting priorities
Ability to work effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
Initiative to meet assigned goals, missions and objectives
Strong attention to detail
SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.
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Los Angeles, CA
Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.
Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.
Are you a confident and motivated individual ready to work for an iconic, American company that provides challenge and opportunity for career growth? If so, what are you waiting for? Join the La-Z-Boy Talent Network!
What is a Talent Network?
Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.
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