The Walt Disney Company Group Ticket Solutions Internship - Spring 2019 in Lake Buena Vista, Florida

Group Ticket Solutions Internship - Spring 2019

“We make magic.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Department Overview:

We Are…

Group & Events Business Services provide sales support for business areas such as Disney’s Fairy Tale Weddings, Disney Youth Programs, Disney Meetings, Disney Institute, Disney Group Getaways, Group Tickets and several other partners and segments. Provide exceptional service and positive experiences to Internal/External Guests.

Responsibilities : Be a part of an original team and culture…

Opportunity to be immersed into the Walt Disney World Non-Leisure businesses including Disney Youth Group Programs and Meetings and Conventions. Supporting bulk ticketing sales by learning eligibility requirements and validating multiple ticketing programs. Partnering to successfully accomplish high guest service will include collaborating electronically, or internally with Sales, Guest Relations, and Ticket Fulfillment.

  • Interact with Guests and internal sales/services partners to validate, document, and process individual and bulk ticket orders

  • Process a high volume of incoming orders via various technologies including phone and email.

  • Provide exceptional service/recovery and positive experiences to internal and external Guests by using The Four Keys Basics and soft skills.

  • Ensure that group and Convention ticket orders are processed within group deadlines following appropriate guidelines

Basic Qualifications :

You Bring…

The minimum qualifications you need to be considered for any of these positions are:

  • Strong Guest Services Skills including the ability to ensure Guest satisfaction and provide timely appropriate Guest service recovery

  • Strong influencing skills

  • Strong organizational and time management skills with attention to details

  • Demonstrated written communication skills

  • Demonstrated verbal skills, including telephone etiquette

  • Demonstrated problem solving and decision making skills

  • Ability to learn new technology applications

  • Ability to be flexible with work schedule

  • Ability to be creative in the handling of a wide range of situations involving our internal Walt Disney World Cast Members, Travel Agents, and Guests on a daily basis

  • Flexibility to work on ever-changing, time-sensitive priorities in a fast-paced environment

  • Organize work flow for accomplishing client needs

  • Manage high-volume interaction by phone, email, chat, and social media

Preferred Qualifications :

  • Currently enrolled in a Hospitality, Business or Event Management program

  • Proficiency in Microsoft Word, PowerPoint, Outlook, Excel and SharePoint

  • Customer service or contact call center sales experience

  • Prior experience in the Hospitality industry or Sales industry

  • Demonstrated strong business acumen

  • Prior participation in the Disney College Program or previous Disney work experience

  • Familiarity with Customer Relationship Management (CRM) databases

Required Education :

  • Currently enrolled, or graduated within 6 months of the start date of this internship, in an accredited college/university, earning a degree in hospitality, business, marketing/sales or related field

Company Overview :

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.

Additional Information :

Internship Eligibility:

  • Must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months of the start date of the internship for which you are applying for OR currently participating in a Disney College Program or Disney Professional Internship

  • Must be at least 18 years of age

  • Must not have completed one year of continual employment on a Disney internship or program.

  • Must possess unrestricted work authorization

  • Must provide full work availability

  • Must provide own transportation to/from work

  • Current Active Disney cast members must meet Professional Internship transfer guidelines (for Walt Disney World cast members this is no more than four points and one reprimand in the last six months; for Disneyland cast members this is six months of consecutive service and a performance record clear of any disciplinary issues (warnings, suspensions, etc.) for at least six months)

Program Length:

The approximate dates of this internship are January 2019 through June 2019 . Interns must be fully available for the duration of the internship.

Interns must be fully available for the duration of the internship.

Housing: A limited amount of company-sponsored housing is available on a first-come, first-serve basis.

Recommendation – Print or Save This Role Description : Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.

This position is a legal entity of Walt Disney Parks & Resorts, an equal opportunity employer.

Job ID: 588617BR

Location: Lake Buena Vista,Florida

Job Posting Company: Disney Parks & Resorts