Overview and Responsibilities
The Client Service Representative is responsible for supporting one or more sales teams for all aspects of account management during the sales and selling cycle. Maintain assigned accounts on a day-to-day basis after the close of a sale, from order booking through invoice clearance. The position has frequent contact with clients, high level industry executives, and a diverse group of internal constituents. Position is focused on exceeding our customers’ post sale needs, while adhering to all internal policies and processes. We are looking for a motivated self-starter, eager to engage in the business and learn processes from beginning to end.
Upfront and scatter sales order entry
Timely delivery of advertiser schedules/flowcharts
Input of all inventory adds, deletes, and moves per approval
Maintain schedule changes, both internal and external, including follow-up with agencies
Advertising Schedule Changes
Sales Agreement post analysis
EDI maintenance for applicable accounts
Collaborate with sales teams in weekly meetings and thorough maintenance of account status reports
Proficient use of ad planning and ad posting systems to manage deals
Support agency relationships by monitoring requests and ensuring commercials are booked according to guidelines
Work with P&I to schedule deals, distribute weekly weights, maintain CPM guidelines, manage program changes
Communicates daily with Commercial Operations to resolve any traffic issues and reconcile discrepancies
Work closely with billing and A/R teams to reconcile and clear invoices
Bachelor's degree required
Major and/or internships in sales, advertising, marketing, strategy etc. is a plus
Must have excellent oral and written communication skills
Must have professional phone manner and excellent attention to detail
Must have strong organizational skills and the ability to prioritize work under pressure
Demonstrated aptitude for working with numbers
Strong interpersonal skills and the ability to work with both internal personnel and external contacts, are essential
Proficiency in Microsoft Word, Excel and Outlook is a must
Some overtime may be required
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We’re an equal opportunity employer (EOE).
At Viacom, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Viacom is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.