La-Z-Boy Quality Coach in Dayton, Tennessee

Quality Coach

at La-Z-Boy

Date Posted:



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Job Description

JOB SUMMARY:Responsible for the Quality Management Systems across the Plant to provide “Best-in-Class” Quality products, processes, and systems while driving timely corrective action for recurring product failures, both internal and external. Ensures that manufacturing operations are capable, and meets all engineering specifications and test requirements. Interfaces with Research and Development as needed, Manufacturing, and opposite shift to drive quality improvements and ensure quality launches of new products. Leads all plant Quality functions through strong leadership and provides direction, coaching, goals, and training.KEY RESPONSIBILITIES (other duties as assigned):Performs routine analysis of total COQ/COF, both internal and external, identify top opportunitiesLead, facilitate Layered Process Audits and Out of Box AuditsFollowing the completion of corrective actions, monitors the affected product field failure trend data to verify the effectiveness of corrective actions. Communicates improvements to the entire organization through various media (i.e. newsletter, meetings, etc.)Drives Quality @ the Source of construction including supply departmentsLeads and drives “Zero” defect culture across the organization through training and on-going communication.Remains abreast of the status of the development of new products.Supports the action items and activities of the Dealer Customer Partnership program feedback as they relate to product and process quality improvements. Provides prompt response to the product complaints of External Sales Reps and Associates, including acknowledgement of receipt of the complaint and resolution of the product problem.Executes corrective actions for audit findings in a timely manner.Determines inspection levels and frequency appropriate to the situation.Manages performance of Quality TechsCoaches the quality department hours and ensures that it meets budget requirements. SCOPE & IMPACT:Improves cost of quality (COQ / DQC) to drive customer satisfaction and cost improvement. Provides quality related guidance to employees and management.MINIMUM REQUIREMENTS:Associates degree or five to ten years related experience and/or training; or equivalent combination of education and experience.Minimum 6 years experience in medium to high volume production related environment with quality emphasis.Quality leadership / quality management knowledge 3 – 5 yearsStrong quality planning, controlling, and process control methodologies knowledgeKnowledge and understanding of statistical techniques for quality control, data analysis and decision making.Knowledge of COQ (cost of quality) and how it relates to problem solvingUnderstanding of quality management systems like ISO9000 (ISO/QS requirements).Strong team building /facilitation skillsStrong problem solving skills and experience with a formal problem solving methodology (KT-PSDM, 8D, or equivalent)Strong organization and planning skills with the ability to develop, implement, maintain and improve a product problem corrective action process.Strong inter-personal, communication and presentation skillsPC application skills (MS Office, etc.)Limited Travel Expected SUPERVISORY RESPONSIBILITIES: 15-20 direct reportsPHYSICAL DEMANDS/WORK ENVIRONMENT:Operates in both an office environment and a manufacturing environment including indoor environmental conditions and noise. Continuously required to stand, hear, listen, talk, walk, bend, stoop, kneel, or squat. Occasionally required to sit, use repetitive hand motion, pull, push, and lift up to 20 pounds.CORE ATTRIBUTES:Communicate TransparentlyLead the TeamImpact and InfluenceDeliver ResultsCoach and DevelopOTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.


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Job Snapshot

  • Employee Type:


  • Location:

Dayton, TN

  • Job Type:

QA - Quality Control

  • Experience:

Not Specified

  • Date Posted:


About Us

Things have really evolved since La-Z-Boy first introduced the recliner in 1928. Over the subsequent decades, our product line has grown to include a myriad of pieces and styles, and our brand name has become highly recognized across the country and around the globe. But throughout our history, one fact remained constant: The La-Z-Boy brand name is synonymous with comfort and quality.

Are you looking to make a comfortable living? There’s no better place to do just that than with the number one name brand, La-Z-Boy! From the furniture we carry to the people who work here, comfort is our business. We have a comprehensive training program that helps our employees grow to their greatest potential- where the sky is the limit. We offer great salaries and a comprehensive benefits package.

Are you a confident and motivated individual ready to work for an iconic, American company that provides challenge and opportunity for career growth? If so, what are you waiting for? Join the La-Z-Boy Talent Network!

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