CyrusOne Service Delivery Intern in Dallas, Texas

CyrusOne is looking for Interns to join our talented team of business professionals this summer at our offices in Carrollton, Texas and Sterling, Virginia. Our Internship Program provides an invaluable hands-on experience for those who want to work alongside a team that values results, enjoyment (really – we love to work hard, play hard) and learning. Forget about coffee runs – our Interns learn the ins and outs of their area of specialization and enjoy representing the company in challenging enterprise-wide projects and meaningful assignments to gain the knowledge, experience and training you will need to determine if your career choice is the right fit for you.

We provide Interns with the opportunity to learn and develop new skills while gaining a deeper understanding of concepts through immersive application. Working closely with their advisor, Interns explore their career field of interest, acquire new skills, and develop transferrable skills.

Each Intern reports to a CyrusOne leader who provides hands-on training, oversight, and mentorship.

We are looking for well-rounded individuals who have demonstrated not only outstanding academic achievement, but aptitude for leadership, teamwork, analytical capabilities, excellent communication skills and sincere interest to pursue a career in their area of expertise.

Essential Functions:

  • Assist with current projects, deadlines, scheduling and priorities during the Internship

  • Complete an Intern rotation to understand the roles/positions of the department

  • Perform front end shipping and receiving functions of customer IT inbound/outbound deliveries.

  • Assist in the unpacking of customer equipment and supplies, label and inventory.

  • Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.

  • Responsible for managing the internal transport of materials

  • Monitor e-mail queue and log all e-mails within the ticketing system

  • Monitor ticket queue and follow-up on open tickets within designated time frame

  • Assist Service Delivery team with customer escorts, enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.

  • Assist team members with issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications

  • Perform facility-related services including, but not limited to, janitorial, grounds maintenance, and inventory.

  • Enter circuits into circuit repository (NCS)

  • Perform data integrity audits and assist with purchase orders.

  • Assist in tracking revenue / costs using Microsoft Excel.

  • Special projects as assigned.

  • May involve lifting of equipment and supplies (up to 50 pounds).

  • Considerable walking, bending and standing.

  • Must be able to accomplish all physical requirements and activities applicable to the role.

Experience/Skills:

  • Results oriented and self-motivated, excellent oral and written communication skills

  • Perform analysis and interpret results into actionable steps

  • Effective information gathering, presentation and cross functional skills

  • Strong organizational skills and hardworking attitude

Length of Internship: The Internship will start in June 4th and wrap up on August 10th. The length of the Internship will depend largely on college/university academic year calendars or graduation status.

Who’s Eligible:

  • Information Technology, Telecommunications or Engineering major, in Junior/Senior year of Undergraduate and/or Graduate student currently attending a college or university, preferred

  • Reliable transportation to your CyrusOne Office

  • Secure your own temporary accomodations

  • Some travel may be required

Certifications:

Not applicable.

As a CyrusOne Intern, you'll learn and be a part of:

  • Participating in brainstorms and team collaborations

  • Researching the web and publications for relevant news to share with the team

  • Assisting with administrative tasks for all departments

  • Successfully completing each portion of your training.

  • Participating in supplemental development training.

  • Meeting on a regular basis with their advisor.

  • Attending Intern networking events and training sessions.

You may be a fit if your strengths/experience/interests include being:

  • Highly organized and self-motivated

  • A great writer (creative & technical)

  • Willingness to take on a full range of tasks; ability to multi-task

  • Proactive and curious, and you love to learn

  • Into research and problem solving

  • Proficient in social media tools, Microsoft Word, Excel, PowerPoint and Visio

Key Facts:

  • Paid Internship: Yes- hourly rate, 40 hrs/week

  • Shift Type: First shift (8:00 AM to 5:00 PM), hours may vary based on position

  • Location(s):

  • Dallas-Carrollton: 1649 W. Frankford Rd., Carrollton, TX 75007

  • Northern Virginia- Sterling: 21111 Ridgetop Circle, Sterling, VA 20166

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. If you need to request an accommodation, please contact our Human Resources at 214.488.1365 (Option 7) or by email at HR@cyrusone.com .

CyrusOne’s data center offerings provide the flexibility, reliability, and security that enterprise customers require and are delivered through a tailored, customer service-focused platform designed to foster long-term relationships. CyrusOne’s National IX platform provides robust connectivity options to drive revenue, reduce expenses, and improve service quality for enterprises, content, and telecommunications companies. CyrusOne is committed to full transparency in communication, management, and service delivery throughout its more than 30 data centers worldwide.

The company provides mission-critical data center facilities that protect and ensure the continued operation of IT infrastructure for hundreds of customers, including many of the Fortune 20 the Fortune 1000 lists of enterprise companies.