Johns Hopkins University Student Services Administrator in Baltimore, Maryland

Classified Title: Student Services Administrator

Role/Level/Range: ACRP/03/MC

Starting Salary Range: $43,871-$60,402

Employee group: Full Time

Schedule: M-F, 8:30am - 5pm

Employee subgroup: Salaried Exmpt

Location: 05-MD:School of Public Health

Department name: 10001059-Student Affairs

Personnel area: School of Public Health

General summary/purpose:

The Assistant Director is responsible for providing wellbeing support to a diverse graduate student population through one-on-one nonacademic advising, student communications, wellbeing events, and collaboration with students and offices within JHSPH. This position will also assist students as needed with a range of personal and academic issues impacting their student experience. The Assistant Director will also provide support and coordination for the Diversity Summer Internship Program, also housed in the Office of Student Life. The position reports to the Director of Student Life.

Specific duties & responsibilities:

Student Wellbeing Support

Plan and execute wellness events relevant to various populations within JHSPH including but not limited to underrepresented minority students, LGBTQ students, international students, parents, and first generation students

Conduct graduate student workshops on issues pertaining to general graduate student wellbeing (ie stress, time management, transitions)

Develop wellbeing workshops for part-time online students

Collaborate with JHSAP, and Student Assembly’s Quality of Life Committee and student groups for jointly sponsored events

Meet one-on-one with students for non-academic advising

Draft written communications for the office and maintain Office’s online social media presence

Serve as a resource for newly admitted students during visitors’ days and orientation events

Provide on-call support for emergency issues

Diversity Summer Internship Program (DSIP)

Participate in application and selection of interns.

Provide skill-based and graduate education focused advising to 18-20 undergraduate interns

Coordinate participation of graduate student mentors and speakers

Monitor interns’ progress throughout the program and provide feedback on assignments

Collaborate with the Director and DSIP’s Student Assistant to develop and facilitate DSIP’s leadership development sessions

Provide on-call support for emergency issues

Minimum qualifications: Bachelor’s degree and 3 years of progressively responsible student affairs experience, including developing programs and resources for a diverse student population and serving in a leadership capacity.

Preferred qualifications: Master's degree in College Student Personnel or related field strongly preferred. A minimum of one year of full-time professional experience or two years as a Graduate Assistant a college or university in Student Affairs preferred.

Special knowledge, skills, and abilities:

  • Knowledge of and proven experience providing effective student counseling and advising

  • Knowledge of student affairs best practices

  • Knowledge of issues impacting graduate student populations

  • Knowledge of higher education laws and regulations impacting students

  • Ability to remain calm during emotionally intense situations

  • Ability to problem solve

  • Ability to work in a team and independently

  • Ability to provide a safe and confidential environment for students to discuss sensitive issues

  • Strong verbal and written communication skills, including ability to present to large audiences

  • Strong MS Office Suite skills and high degree of comfort working with large databases and spreadsheets

  • Strong critical thinking and analytical skills

  • Strong organizational and event planning skills

  • Willingness to learn more about public health

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at . For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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Equal Opportunity Employer:

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.